Privacy Policy dew11

Introduction

Dew11 understands that privacy is more than a legal obligation—it is a fundamental right of every user on our platform. This Privacy Policy explains in detail and transparently how dew11 collects, processes, stores, and protects your personal data when you use the dew11.vu website and all related services.

By registering an account or using dew11's services, you voluntarily consent to the data management practices described in this document. This policy applies to all registered users as well as visitors accessing the platform without an account.

Personal Data We Collect

Dew11 only collects data that is strictly necessary to operate the service safely, efficiently, and in compliance with applicable legal requirements. The following are the categories of data we collect:

Identity document data (such as a photo of a national ID or passport) is collected solely as part of the KYC (Know Your Customer) verification process required by regulations to prevent fraud and verify user age.

How We Collect Data

Your data is collected through several mechanisms that operate transparently:

• Directly from you — when you register an account, complete a verification form, contact the support team, or update your account profile.
• Automatically — when you use the platform, our systems technically log device information, IP address, access times, pages visited, and in-game activity.
• Through cookies and similar technologies — to maintain login sessions, personalize the display, and analyze usage patterns in order to improve service quality.
• From third-party verification partners — during the KYC process, dew11 works with authorized identity verification service providers to validate the authenticity of the documents you submit.

Purpose of Personal Data Use

Dew11 uses collected data exclusively for the following purposes, all of which are directly related to service operations and user interests:

• Processing account registration and user identity verification (KYC).
• Ensuring deposit and withdrawal transactions run securely and smoothly.
• Detecting, preventing, and investigating potential fraud, money laundering, or other suspicious activity.
• Providing responsive and personalized customer support whenever you reach out to our team.
• Sending important account-related communications, such as transaction notifications, security updates, and policy changes.
• Personalizing your gaming experience based on your preferences and recommending relevant games or promotions—if you have enabled this feature.
• Meeting the legal and reporting obligations required by regulators and competent authorities.
• Analyzing aggregated usage patterns to improve platform quality, fix bugs, and develop new features.

Sharing Data with Third Parties

Dew11 strictly limits the sharing of user data with external parties. We do so only in the following situations and with parties that have undergone a rigorous selection process and are bound by strict confidentiality agreements:

• Payment service providers — banks, e-wallet providers, and payment gateways that process your financial transactions. They receive only the data necessary to complete a transaction.
• KYC verification service providers — authorized identity verification partners who help us validate user documents in accordance with regulatory requirements.
• Legal authorities and regulators — dew11 is required to provide data to law enforcement authorities or regulatory bodies when mandated by a court order, legislation, or a legitimate official investigation.
• Technology infrastructure providers — cloud and server service providers that store and process our data, bound by strict data processing agreements.

All third-party partners working with dew11 are required to sign confidentiality agreements and may only use the data they receive for purposes explicitly agreed upon in those agreements.

Cookies & Tracking Technologies

Dew11 uses cookies and similar local storage technologies to enhance the functionality and user experience of our platform. The following are the types of cookies used:

• Essential Cookies — required to run the platform's core functions, such as maintaining login sessions, remembering language preferences, and securing sessions. These cookies cannot be disabled without disrupting the platform's primary functionality.
• Analytics Cookies — helps us understand how users interact with the platform so we can identify areas for improvement. Data collected is aggregated and anonymized.
• Functional Cookies — allows the platform to remember choices you have made, such as display themes and notification settings, to deliver a more personalized experience.

Data Security & Protection Infrastructure

Dew11 invests significant resources to ensure user data is protected against unauthorized access, leaks, modification, or accidental or intentional destruction.

The technical and organizational security measures we implement include:

• In-transit data encryption using TLS 1.3 protocol with 256-bit SSL certificates.
• At-rest data encryption on all storage systems containing sensitive information.
• Two-factor authentication (2FA) is available for all user accounts and is mandatory for internal administrative access.
• Regular vulnerability scanning and penetration testing conducted by the internal security team and independent external auditors.
• Network segmentation and layered firewalls to prevent lateral movement within the infrastructure in the event of a breach.
• Mandatory cybersecurity training program for all dew11 employees with access to production systems.

Data Retention & Deletion

Dew11 retains users' personal data only for as long as necessary to fulfill the purposes stated in this policy, or as required by applicable legal provisions.

• Active account data — retained for as long as your account remains active on the dew11 platform.
• Closed account data — transaction history and KYC records are retained for a minimum of 5 years after account closure to comply with anti-money laundering (AML) reporting obligations and applicable tax regulations.
• Technical log data — retained for 90 days for technical troubleshooting and security investigation purposes, then automatically deleted.
• Support communication data — support chat history is retained for 2 years to ensure service consistency.

Once the defined retention period has elapsed, data is securely deleted using methods that ensure it cannot be recovered.

Users' Rights Over Personal Data

As a dew11 user, you have a number of rights you can exercise at any time regarding the personal data we hold about you. We are committed to responding to all data rights requests within a reasonable timeframe not exceeding 30 calendar days.

Minor Data Protection

The dew11 platform is strictly intended for users aged 18 and above. dew11 does not knowingly collect, store, or process personal data belonging to individuals under the age of 18.

If we become aware of or receive a report that data belonging to someone under the age of 18 has been collected—whether through unauthorized registration or any other means—we will immediately take the following steps:

• Freezing the associated account immediately upon discovery or receipt of a report.
• Deleting all personal data associated with that individual from our systems as promptly as possible.
• Reporting the incident to the relevant authorities where required by applicable law.

Privacy Policy Updates

Dew11 reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our data management practices, regulatory updates, or service improvements. Any changes will be published on this page with an updated revision date shown at the top of the document.

For material or significant changes, dew11 will endeavor to provide clearer notice to users—such as through in-platform notifications or email communications—before those changes take effect.

How to Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your rights regarding the personal data we hold, the dew11 team is ready to assist you. We are committed to taking every privacy-related request seriously and responding within a reasonable timeframe.

You can reach the dew11 support team through the official communication channels available on the platform—including 24-hour live chat, or by submitting a support ticket after logging into your account.

For data deletion requests or other serious privacy inquiries, please include the following information in your submission so we can process your request more efficiently:

• Full name registered on the dew11 account.
• The email address registered to your account.
• A clear description of your request or concern.
• Supporting documents if required (e.g., for data portability requests).